Frequently Asked Questions (FAQs)
What is your return policy?
We accept returns within 45 days of delivery for items that are unused or in like-new condition. Return shipping is free within the United Kingdom, and refunds are processed within 14 business days after we receive and inspect your item.
View our full Return Policy
How long does delivery take?
All orders within the United Kingdom qualify for free shipping and are typically delivered within 5 to 10 business days. Orders placed before 16:00 (GMT), Monday to Friday, are processed on the same business day.
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Do you offer exchanges?
Yes. If you require a different size, colour, or style, we offer exchanges within 45 days of delivery, provided the item is unused or in like-new condition.
Start an Exchange
What payment methods do you accept?
We currently accept PayPal for all purchases. You can pay using your PayPal balance or a linked debit or credit card through the PayPal checkout.
How can I contact customer support?
Our customer support team is available Monday to Friday, 08:00 – 17:00 (GMT). You can contact us at info@hautessa.com or through the contact form on our website. We aim to respond within 48 business hours.
Contact Us Here